Beyond Barriers: Libraries as a lifeline to people with disabilities.

As the aging population and the number of children with autism grows, there is a greater need for libraries to offer services for people with disabilities. Reaching customers who are unlikely to visit the library takes creativity and persistence. This presentation will demonstrate how to obtain and retain customers with disabilities by adding a personal touch to all communication.



Adult Programming or Services


Doris Albury, Miami-Dade Public Library System

After graduating from the University of South Florida, Ms. Albury began her professional career working with children. Ms. Albury knows the importance of patience and keeping a positive attitude in order to maintain relationships with her customers. As an outreach services librarian in Special Services, Ms. Albury works closely with customers who unable to visit the library due to a physical or visual impairment.

Carmen Centeno, Miami-Dade Public Library System

Carmen Centeno began her career with the Miami-Dade Public Library System in 1993. She holds an MLS from Florida State University. In 2008, she received the SEFLIN (Southeast Florida Information Network) Summit Award for developing system wide baby storytimes, hosting unique programs for the visually impaired, and creating Mother Goose on the Loose, an interactive theatrical storytime. As a Library Services Specialist, Carmen provided resources and assistance to daycare centers and individuals with special needs.

Jennifer Shipley, Miami-Dade Public Library System

Jennifer Shipley began serving the Miami-Dade community in 1993 after receiving her MLS from University of Florida. She has been recognized for developing valuable partnerships and successfully serving under served communities. As the Library Administrator over Special Services, Ms. Shipley works with a variety of agencies to help promote the Braille and Talking Books and Connections programs.

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